Author Archive

just in case you’ve been away here’s what you might have missed so far this month

If this is your first visit here or you haven’t been on the site for a while here’s what you’ve missed in the last couple of weeks.

business

Listen to your Inner Crystal

Marketing Basics: Your email signature…

Get some sleep: You earned it.

Who owns your website?

 

marketing

Focus on success!

Marketing Basics: Your email signature…

 

productivity

Get some sleep: You earned it.

It takes a long time to grow an old friend

 This post is by Maxine Hayter

Carl Jung once said: The meeting of two personalities is like the contact of two chemical substances: if there is any reaction, both are transformed.

 

A very clever man, Dr Jung.

 

Working in retail, I learned very early on that business, in whatever format, is down to a relationship between people. Nearly thirty years after stepping foot into my first retail environment, I still get a thrill when a complete stranger visits us, talks to us, and trusts us enough to spend their money with us.

Can Failure = Success?

This post is by Maxine Hayter

 

This year is the centenary anniversary of the launch of the Titanic; a name synonymous with failure.

The “unsinkable” ship did, as we all know, sink; and more than 1500 people lost their lives.

But… is there anything we can take from this? Can failure, however tragic, lead to success?

You have your way. I have my way. As for the right way, the correct way, and the only way, it does not exist.

I’m Not Sure, What Do You Think?

 

Friedrich Nietzsche once said: You have your way. I have my way. As for the right way, the correct way, and the only way, it does not exist.

 

Over the years, I have met thousands of people- it’s one of the joys of working in retail. One thing I’ve learned to pick up on is how people process information. Mainly because, if they don’t process in the same way you do, it can be quite frustrating- for both parties.

 

Here’s an example that happened to me the other day; stood in our local wine merchants comparing bottles- country of origin, grape, price, what I’m eating that evening. Choice made. End of. Paid for. Home.

 

At the side of me, a couple were debating the same thing- they were mid-conversation when I arrived, weighing up their choices (same as mine). She asked what I thought: I gave my opinion, they asked the lad restocking the shelves:  he gave his (far more informed) opinion. When I got to the till, the cashier asked what I had recommended- apparently my choice was the same as hers, whom they had also asked.

 

They may still be there now, debating the choice available, accosting random strangers for their opinion.

 

The fact is we all process information in different ways, and we all make decisions in different ways based on our different processes. There are no right or wrong ways- just different.

 

In business, the trick is not to communicate in the way that works for you… but in the way that works for your customer. We’ve all met the “Pushy Salesperson”, but sometimes, they are not pushy; they are just overwhelming people with information, using jargon, telling the customer stuff that they are not interested in.

Pass it on economy – are you listening?

 This post is by Bernie  Mitchell

This is almost too obvious to write, “word of mouth is just the best thing you can have.” All the words that go with it like buzz, vibe, pass it on are groovy – ok maybe not viral.

I was at a networking lunch and we were saying what we did and someone jumps in with – “I am Penny and the type of referral I am looking for today is…”

Now was this a misunderstanding? Does she operate in a world where she sits down with people she has never met and something other than lunch arrives at the table?

It occurred to me that the “People to People” economy is a very technical business to be in because you have to plug something in and I don’t just mean electrical power.

I mean REALLY technical as in emotional which is even more complicated. Oscar Wilde famously said that the “only thing worse than being talked about was not being talked about.” Because in the “People to People” economy you need to get people talking about you and that does not happen overnight. Amber Naslund explains this in her blog about building your network before you need them here.

 

I know that people do business with people they know like and trust; previously this applied to B2B, these days both corporate and small companies are in the people to people business.

 

“If you get quiet for long enough, if you really listen, then and only then will they tell you the secret. Knowing the secret means you get to be here five years from now.”

 

Word of mouth is in just about everything we read, write and speak. In the super market or bar a buying decision will be triggered by people talking and an emotional connection.

That gap between stimulus and response happens when we feel something, in this way emotion is our social currency, and passion drives us to pass it on. Because people will naturally pass on passion word of mouth is the most amazing positive influence. Often sales and marketing is misunderstood as a “convincing business” no one likes to be sold or to have someone convince them to do something, whether that is buy a beer, choose a school for their child or buy a new laptop.

 

How to create SUSTAINABLE CHANGE in your future (Part 2 of 2)

“How can you say that the sky’s the limit when there are footprints on the moon?”

 

  This post is by Brian Light                                                            

Your KNOW HOW “know how to get to where you want to go”
Getting this step right means making ‘real decisions’ and deciding what it is you’re going to achieve and then, and only then, close off all other possibilities. 

 

How much do you really want to get there?

  • It doesn’t matter what your goals, dreams or outcomes are . . . if you do nothing about them
  • It doesn’t matter how much you talk about changing you company . . . if all you do is talk
  • It doesn’t matter what changes you want in your life . . . if all you do is delay and delay

 

So it’s time for you to ask yourself, privately and honestly and with absolute certainty:

  • What dreams, what hopes or what ambitions
  • What team openness, what project success or what professional fulfilment
  • What new confidence, what relationships or what decisions

 

How much do you really want it will decide whether you do anything about it or not, and when?  If you don’t want it then do nothing about it, that’s fine, because it’s your decision.

 

Your KNOW HOW “your skills gap”
There are two areas that your professional COACH will help and support you: 

  • Your Skills Gap
  • Your Company’s Skills Gap

 

Your Skills Gap
One-to-One Management Coaching has, over the years and using coaching techniques, helped and supported numerous Business Owners, Directors and Managers who:

  • have challenges with getting the best from their people
  • recognise the need to improve business performance
  • have a problem with getting steady and consistent growth from their company
  • feel that they could be making a more leadership contribution

 

Each coaching session lasts three hours and whilst there is a clearly defined outcome(s) for the programme each session will take into account the clients specific requirements or difficulties.

 

 

 

 

 

 

Your DO IT “just do it”
The final step in the formula is the simplest piece of common sense.

 

  • Implementing your dreams is the most difficult thing to complete successfully and requires many important values.
  • The one value that is amongst the most important is persistence’

 

Thought:  “individuals who succeed at anything, be it business or relationships always show persistence that wipes failure off their radar.”

 

Therefore, whenever you do anything ask yourself: “does it help me, my team, my company?”

If it helps, do more of the same; if it doesn’t, do something else.

 

Who’s been tinkering again?


This post is by Karen Wilson

Would you let Jim the office junior attempt to fix electrics if they went bang in the middle of the working day? Would you let Paula on reception mend a broken gas pipe in the office kitchen?

I’m guessing (or rather hoping) the answer is no. So why oh why do companies let Jim and Paula have a little tinker with their IT systems???

We appreciate that in (as we hear so often) “the current climate” companies need to keep tight hold on the purse strings and that every penny needs to be justifiably accountanted for .

Now when Jim has that little tinker with the server because “he’s a whizz on a computer” or decides to download several printer drivers trying to find the right one to network the new printer what he’s actualy doing is potentially causing the company downtime, running the risk of viruses and slowing the hardware down as it fills with unesscesary software

So whilst the company thinks they’ve just saved themselves £150-£200 it may have actually cost them £1000’s in down time and loss of productivity.

Nowadays most businesses cannot function without their IT systems and business can quickly grind to a halt.

It’s really not uncommon for businesses to call an IT company in a blind panic when the systems have gone down and no amount of tinkering can bring them back up. Guess what?? Experienced, qualified IT people don’t generally tinker….what they do and how they work comes from years of experience and hours of studying.

A good solid IT infrastructure can help a business improve productivity and work smarter. If a company is tendering for large contracts (particularly in the public sector) then a good solid, secure infrastructure is an absolute must. As a business there are several options that can be considered to help you keep you and your team keep working seamlessly and efficiently

How to create SUSTAINABLE CHANGE in your future (Part 1 of 2)

“How can you say that the sky’s the limit when there are footprints on the moon?”

 This post is by Brian Light

                                                                  

YOUR FUTURE – “know where you what to go”

As the boss of you and the boss of your company you are responsible for your future therefore. .

  • Have a massive dream 
    Be very, very clear what the outcome of that dream should be.
  • Focus on what you want not what you don’t want
    This is not merely positive thinking.

If you focus on what you want you’ll move towards it and if you focus on what you don’t want then you’ll move towards that.

  • Reveal your biggest ambitions to a stranger 
    Why? . . . Research from Warwick Business School shows that:
    • If you make a commitment to yourself you have an [8%] chance of seeing it through
    • If you make a commitment to a loved-one it climbs to [18%]
    • If you make a commitment to a stranger, or a business colleague or even a COACH that you don’t see each and every day it soars to a massive [79%]

 

YOUR FUTURE – “go SECURE it”

Coaching provides the space and environment to define WHERE YOU WANT TO GO and explore the way you are NOW (Part 1), provide the tools to enable you to MAKE THE CHANGE and help you DO IT (Part 2) IT

The results of your changed thinking will lead to new behaviours, both in and outside the work environment, and will impact on you and those around you to form the foundation of a new beginning.

The S.E.C.U.R.E. model is the first Coaching Model that provides the important focus, and ongoing support, for you to achieve your vision of your future.

It will support and challenge you through the programme helping you to consider:

 

S tatement:                               What is your real goal expressed in the present and positive tense?

E vidence:                                   How will you know you have achieved your goal?

C ontrol:                                      Is the goal within your control to initiate and maintain it?

U nderstand:                             What are the costs and benefits of reaching your goal?

R esources:                                What resources do you have and what do you need to find?

E xecution:                 When will start and when will you reach success?

 

Your Goals/Outcomes will remain just Dreams if you don’t ‘Plan to Change’.  The SECURE model is the beginning of your journey to change. 

 

10 top tips for new blog ideas…

 

 

As its Easter and a Bank Holiday we’re not posting a blog from one of our regular contributors but thought we’d post one from us instead.

The most frequent question we get asked as the admin of this site is “what would you like me to write about?” so we’ve written this post about where we get the inspiration for our posts from, or which topics make us read a blog post.

Making things happen

This post is by Bernie Mitchell

 

Over the years I have tried everything in the search to be more productive.

I secretly always suspected that the “silver bullet” was just getting on with it I have decided that less is more, No product is going to save your life and I would be horrified if you dumped what you are doing and tried all of these.

Don’t be a victim of a bad IT install…..

This post is by Karen Wilson

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