Posts Tagged ‘suppliers’

Do your suppliers listen to you? Do you listen to your clients?

this post was written by Helen Stothard

I have been reviewing several new cloud based services with one of my clients recently and it suddenly struck me that we are finding ourselves veering to a particular style of supplier, regardless of the product we are reviewing.  This has shown itself time and again over the last year in the choices that I have made in terms of products for myself and my clients.

The suppliers we are finding ourselves working with are generally new to the market, or at least newcomers in an established field.  This means that they still remember the importance of looking after the customer.

Yes, once again we are talking about customer service.  The reason being is that in the current climate it is more important than ever to listen to what your customers actually want, not just sell them the same old thing.