Posts Tagged ‘statutory holiday’

The benefits of outsourcing in a small business

This post is by Philippa Bowen

Making the decision to outsource a service, a product, or a process can be the best thing you ever do for your business. It can save you money, people power and physical resources. If you are a small business and are trying to run your company single handed then outsourcing will undoubtedly make the job easier. Well that has always been my opinion and is what I say to business owners when I get asked this question. I also recommend that businesses get into the habit of outsourcing as soon as possible in life of the business. Why?

What’s the difference between call answering and call handling?

This post is by Helen Stothard

One of the tweets I sometimes post on Twitter is about having your calls handled and not just answered, one of my Twitter friends suggested that it would make an interesting blog topic. So what is the difference between call answering and call handling?

Answering a call is really just about picking up a ringing phone, taking a message and passing it on in its simplest form.

Call Handling is about knowing as much as possible about the business or person that the call is intended for, so that the person answering the call can manage it in as informed and effective way as possible.  If it’s a simple enquiry quite often the call handler can supply the information requested, be it an email address, postal address, opening hours or even information on a particular product, without having to pass the call on.